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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Gaining Visibility into IT Performance by Hewlett-Packard Company
November 28, 2011 - (Free Research) Read this paper to discover an automated, dashboard-driven, comprehensive system— customizable at the CIO and departmental level— that provides detailed visibility into every aspect of IT performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

So You Think WS08 R2 Remote Desktop Services (RDS) Will Meet All of Your Organization’s Needs? by Ericom Software
January 27, 2011 - (Free Research) This paper examines how Microsoft Windows Server 2008 R2 remote desktop services (RDS) is a good, entry-level platform for simple deployments, low-complexity environments, and server based computing.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Planning and Executing the Modernization of Legacy Apps by HP
September 16, 2011 - (Free Research) This podcast demonstrates how consulting services can help teams and managers rise above day-to-day business to put their application modernization needs into focus. Listen now to learn more.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Creating Business Agility With a Streamlined, Productive App Portfolio by HP
September 15, 2011 - (Free Research) This video answers important questions related to application portfolio management, including why now is such an important time to modernize and rationalize your applications, and the best practices and tools which can ensure success.
(VIDEO) VIEW ABSTRACT | GO TO

Customer Video - ABD Insurance Group by Riverbed Technology, Inc.
January 12, 2012 - (Free Research) When ABD Insurance & Financial decided to switch its email environment from Lotus Notes to Microsoft Exchange, the company knew it would have to optimize its network. By offering a variety of flexible equipment and applications, Riverbed met the company’s diverse needs for WAN optimization, DR, and replication services.
(VIDEO) VIEW ABSTRACT | GO TO

Workloads BIG and small: Securing Your Infrastructure by CSC
July 28, 2011 - (Free Research) View this solutions brochure to discover how you can gain the advantages cloud delivers with IaaS and explore available CSC solutions that are built to securely support your production workloads.
(BROCHURE) VIEW ABSTRACT | GO TO

Discover the Value in Older IT Assets - Asset Recovery Services by HP and Intel
May 25, 2011 - (Free Research) One of IT’s biggest dilemmas is figuring out what to do with outdated IT assets when upgrading to new equipment. Read more in this white paper about strategies to maximize the value of older IT assets while minimizing risk through the implementation of well-planned and expertly implemented asset recovery services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mitel Dials for Innovation by HP and Intel
June 01, 2011 - (Free Research) Telecommunications industry IT professionals increasingly are adopting converged infrastructure solutions to reduce operating costs, streamline complexity, improve responsiveness and make network management more logical and efficient.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

FICO Credits Software with Critical Business Value by HP and Intel
June 01, 2011 - (Free Research) This case study will shed important light on how service management software, in particular, is helping to improve productivity and provide real-time visibility into critical financial data.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Lubrizol's Service Management Transformation by HP and Intel
June 01, 2011 - (Free Research) This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

GARTNER REPORT- Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in by HP and Intel
May 10, 2011 - (Free Research) In this white paper, learn how segmenting the network infrastructure into smaller pieces can provide clarity on networking requirements and the ability to make better vendor decisions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Your Vision for Growth: Credit Services for EMEA by Hewlett-Packard Limited
January 09, 2012 - (Free Research) Whether you are trying to reduce costs, manage risks, decrease capital expenditures, or expand your business, you must make sure to select the right service that offers the experience and expertise to help you achieve your goals. Access this resource to learn how to leverage your vital strategic resources while transforming your credit services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Government Department saves millions in one of the world's largest modernizations by HP
October 10, 2011 - (Free Research) This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.
January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.
(EGUIDE) VIEW ABSTRACT | GO TO

Getting Started with Master Data Services by Global Knowledge
February 24, 2011 - (Free Research) This white paper highlights the new Master Data Services feature. This enhancement allows an organization to create a Master Data Hub that provides a “single source of truth” for the enterprise’s numerous data entities and hierarchies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge
May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Fusion Middleware 11g by Oracle Corporation
June 25, 2009 - (Free Research) Oracle Fusion Middleware 11g delivers a foundation for both business and IT innovation. This foundation empowers you to differentiate and succeed throughout dynamic and unpredictable market conditions, while maintaining efficiencies and controlling costs. Read this paper to learn more about this solution.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Is your data center holding you back? by HP
October 10, 2011 - (Free Research) Access this essential resource to discover five crucial steps to jump-start business and IT agility by becoming an instant-on enterprise, including planning, standardizing, virtualizing, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CBS E-Book: Converged Hardware Management by Oracle Corporation
April 14, 2011 - (Free Research) View this interactive E-Book to learn how Oracle Enterprise Manager Ops Center can dramatically improve your converged datacenter operations and productivity.
(EBOOK) VIEW ABSTRACT | GO TO

BI Optimization: Building a Better Business Case for BI by Oracle Corporation
December 16, 2010 - (Free Research) This white paper describes how to build a better business case for BI, by understanding the level of ambition organizations can have and the layers in the business case that should contribute to that level of ambition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+ Casio research: The meeting room marathon - a waste of corporate time ? by ComputerWeekly.com
July 28, 2010 - (Free Research) Meeting room technology problems are a genuine and largely ignored burden on large British organisations - a single IT manager is called upon to solve 447.2 incidents a year per company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud computing in the public sector by ComputerWeekly.com
January 12, 2011 - (Free Research) This report looks at the promise and issues of cloud computing as described today, along with the direction cloud needs to take in order to fulfil on its promise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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